Goodall Financial Services Pty Ltd’s Privacy Policy
At Goodall Financial Services Pty Ltd (Goodall & Co), we resolve to respect and protect the privacy of your personal information. Goodall & Co abides by the Australian Privacy Principles established under the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy sets out how Goodall & Co collects, processes and handles personal information. This policy may be modified from time to time to reflect our current privacy practices.
The Information We Collect
In general practice, we only collect information about you directly from you. We only collect personal information about you which is reasonably necessary to:
- consider requests and approaches you make to us
- provide you quality products or services
- maintain your contact details.
Our ability to provide you with a comprehensive service is dependent on us obtaining certain personal information. This might include:
- name and contact details
- date of birth and gender
- bank account details
- employment details and employment history
- details of your current financial circumstances, assets and liabilities, income, expenditure, investments, insurance cover and superannuation
- documentation used for identification and verification purposes
Some personal information is considered to be ‘sensitive information’. We do not generally collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes information relating to:
- race
- political or religious beliefs
- sexual preferences
- criminal convictions
- membership of professional or trade associations or unions
- health information.
Goodall & Co will collect information that is reasonably necessary for the primary purpose of providing a professional service to you and also for complying with our legal obligations. If this information is considered sensitive, then unless the law provides otherwise, Goodall & Co will also require your consent to the collection of this sensitive information.
Keeping Information Accurate and Up to Date
We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
Use or Disclosure of Personal Information
Goodall & Co will not use or disclose personal information collected by us for any purpose other than the primary purpose for which it is collected, unless you would reasonably expect us to use or disclose the information for a secondary purpose or your consent has been obtained to use the information for additional purposes. Exceptions to this include where disclosure is:
- required by superannuation fund trustees, insurance providers, and product issuers for the purpose of giving effect to your financial plan and recommendations made by us
- required by law or for inspection to ensure compliance with mandatory professional standards
- reasonably necessary to assist a law enforcement agency
- external service providers for the purposes of audit, peer reviews, legal advice, consultancy, outsourced administration, issuing statements or handling mail
- required by reporting entities for the purpose of complying with the Anti-Money Laundering and Counter-Terrorism Financing legislation
- permitted under the Australian Privacy Principles
Adoption, Use or Disclosure of Government Related Identifiers
Goodall & Co will not adopt, use or disclose government agency identifiers, for example, tax file numbers, as our primary means of identifying you unless it is required or authorised by or under an Australian law or a court/tribunal order.
Direct Marketing
Goodall & Co may use or disclose the personal information we hold about you for the purpose of direct marketing, such as articles that may be of interest to you, if there is a reasonable expectation that your personal information will be used for this purpose and you have not opted out of receiving direct marketing communications from us, or where you have provided your consent.
Goodall & Co will not directly market to you using information that is considered sensitive unless you have provided consent.
Access to Your Information
You can contact us to request access to your information. In normal circumstances we will give you full access to your information. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.
Security of Personal Information
Goodall & Co takes the security of your personal information very seriously. We have implemented significant measures and precautions to protect the personal information we hold (electronic and physical) from such risks as misuse, interference and loss, and from unauthorised access, modification or disclosure. We take reasonable steps to destroy or permanently de-identify any personal information no longer required.
Updating our Privacy Policy
We will use reasonable endeavours to notify all relevant parties of significant changes to our Privacy Policy.
How to Contact Us
If you wish to obtain access to your personal information; opt out of receiving marketing information; lodge a complaint about a breach of your privacy; query how your personal information is collected or used; or ask questions about our Privacy Policy, you may contact our Privacy Officer during business hours at:
Unit 1/235 Rockingham Road
Spearwood WA 6163
Telephone: 08 9434 2722
Facsimile: 08 9434 1694
We will respond to your query and resolve any complaint as soon as possible. If we cannot resolve your complaint within 5 working days, we will contact you within that time to let you know how long we estimate it will take to resolve your complaint.